WORKING THE NIGHT SHIFT WOMEN IN INDIAS CALL CENTER INDUSTRY

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Working The Night Shift

Author : Reena Patel
ISBN : 9780804775502
Genre : Social Science
File Size : 71.43 MB
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.
Category: Social Science

Working The Night Shift

Author : Reena Patel
ISBN : 9780804769143
Genre : Business & Economics
File Size : 70.26 MB
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This book uncovers how working the night shift at India's transnational call centers affects the lives of women workers.
Category: Business & Economics

Phone Clones

Author : Kiran Mirchandani
ISBN : 9780801464614
Genre : Social Science
File Size : 66.25 MB
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Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients-to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Category: Social Science

Timepass

Author : Craig Jeffrey
ISBN : 9780804775137
Genre : Social Science
File Size : 43.42 MB
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Social and economic changes around the globe have propelled increasing numbers of people into situations of chronic waiting, where promised access to political freedoms, social goods, or economic resources is delayed, often indefinitely. But there have been few efforts to reflect on the significance of "waiting" in the contemporary world. Timepass fills this gap by offering a captivating ethnography of the student politics and youth activism that lower middle class young men in India have undertaken in response to pervasive underemployment. It highlights the importance of waiting as a social experience and basis for political mobilization, the micro-politics of class power in north India, and the socio-economic strategies of lower middle classes. The book also explores how this north Indian story relates to practices of waiting occurring in multiple other contexts, making the book of interest to scholars and students of globalization, youth studies, and class across the social sciences.
Category: Social Science

Our Women Are Free

Author : Wynne Maggi
ISBN : 0472067834
Genre : Social Science
File Size : 72.98 MB
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An exploration of the lives of women among the Kalasha, a tiny, vibrant community in Pakistan's North West Frontier Province
Category: Social Science

One Night At The Call Center

Author : Chetan Bhagat
ISBN : 0307489086
Genre : Fiction
File Size : 79.99 MB
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Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. From the Trade Paperback edition.
Category: Fiction

Dying The Good Death

Author : Christopher Justice
ISBN : 0791432610
Genre : Social Science
File Size : 69.18 MB
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Exploring the Hindu concepts of good and bad deaths, this rich ethnography follows pilgrims who choose to travel to the holy city of Kashi to die.
Category: Social Science

Sarajevo Under Siege

Author : Ivana Macek
ISBN : 9780812294385
Genre : Social Science
File Size : 43.90 MB
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Sarajevo Under Siege offers a richly detailed account of the lived experiences of ordinary people in this multicultural city between 1992 and 1996, during the war in the former Yugoslavia. Moving beyond the shelling, snipers, and shortages, it documents the coping strategies people adopted and the creativity with which they responded to desperate circumstances. Ivana Maček, an anthropologist who grew up in the former Yugoslavia, argues that the division of Bosnians into antagonistic ethnonational groups was the result rather than the cause of the war, a view that was not only generally assumed by Americans and Western Europeans but also deliberately promoted by Serb, Croat, and Muslim nationalist politicians. Nationalist political leaders appealed to ethnoreligious loyalties and sowed mistrust between people who had previously coexisted peacefully in Sarajevo. Normality dissolved and relationships were reconstructed as individuals tried to ascertain who could be trusted. Over time, this ethnography shows, Sarajevans shifted from the shock they felt as civilians in a city under siege into a "soldier" way of thinking, siding with one group and blaming others for the war. Eventually, they became disillusioned with these simple rationales for suffering and adopted a "deserter" stance, trying to take moral responsibility for their own choices in spite of their powerless position. The coexistence of these contradictory views reflects the confusion Sarajevans felt in the midst of a chaotic war. Maček respects the subjectivity of her informants and gives Sarajevans' own words a dignity that is not always accorded the viewpoints of ordinary citizens. Combining scholarship on political violence with firsthand observation and telling insights, this book is of vital importance to people who seek to understand the dynamics of armed conflict along ethnonational lines both within and beyond Europe.
Category: Social Science

Growing Up Untouchable In India

Author : Vasant Moon
ISBN : 9780585394060
Genre : Social Science
File Size : 59.1 MB
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'In this English translation, Moon's story is usefully framed by apparatus necessary to bring its message to even those taking their first look at South Asian culture...The result is an easy to digest short-course on what it means to be a Dalit, in the words of one notable Dalit.'-Journal of Asian Studies
Category: Social Science

Neutral Accent

Author : A. Aneesh
ISBN : 0822358468
Genre : History
File Size : 86.49 MB
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A. Aneesh uses India's call centers as sites to study the consequences of successful global integration. Call center work requires neutralizing racial, ethnic, and national identities, which causes a disintegration of self where the performance of one's neutralized identity serves the system of global markets.
Category: History