TRYING HARD IS NOT GOOD ENOUGH 10TH ANNIVERSARY EDITION HOW TO PRODUCE MEASURABLE IMPROVEMENTS FOR CUSTOMERS AND COMMUNITIES

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Trying Hard Is Not Good Enough

Author : Mark Friedman
ISBN : 1516971620
Genre : Evaluation research (Social action programs)
File Size : 82.16 MB
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This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 U.S. states and numerous countries around the world. Additional information about RBA can be found on the FPSI website resultsaccountability.com and in the soon-to-be-released RBA Companion Reader. (For those who already have the 2009 edition of Trying Hard Is Not Good Enough, please note that there is no change in the basic message and structure of RBA, and the 2009 and 2015 editions can be used concurrently.) A complete inventory of changes in the 2015 edition can be found on the FPSI website.
Category: Evaluation research (Social action programs)

Trying Hard Is Not Good Enough

Author : Mark Friedman
ISBN : 1439237867
Genre : Political Science
File Size : 80.8 MB
Format : PDF, Mobi
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The Results-Based Accountability (RBA) framework can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. RBA is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. A workshop DVD is also available from resultsleadership.org. The RBA framework has been used in over 40 states and countries around the world.
Category: Political Science

Turning Curves An Accountability Companion Reader

Author : Mark Friedman
ISBN : 151919935X
Genre :
File Size : 27.73 MB
Format : PDF, Kindle
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This book is a companion to "Trying Hard Is Not Good Enough," (10th anniversary edition, 2015), which presents a data-driven decision making framework known as Results-Based Accountability (RBA) or Outcomes-Based Accountability (OBA). The framework has been used across the US and in numerous countries around the world. In this volume, Mark shares some of his writing from the last 10 years, and selected writings from the many friends and colleagues around the world who are putting RBA/OBA into practice.Turning Curves is made up of more than 80 essays including:* The Vermont Accountability Compact * The Leeds Story by Nigel Richardson* How outcomes saved my life by Mike Pinnock* The simplest way to implement RBA* Using data for improvement not punishment.* How to measure the success of population level strategies* Collective Impact using RBA * How to build a performance foundation in your organization. * The problem with pay for performance in government. * Next Generation Contracting for funders and grantees* When infrastructure is the customer* Results based budgeting and least harm budget cuts* The performance of Administrative services, Arts organizations, Advocacy, Partnerships............and much more
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Measure What Matters

Author : Katie Delahaye Paine
ISBN : 1118016327
Genre : Business & Economics
File Size : 63.22 MB
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In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.
Category: Business & Economics

Columbus Slaughters Braves

Author : Mark Friedman
ISBN : 0618219048
Genre : Fiction
File Size : 32.62 MB
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A baseball star and his older brother struggle with their relationship as Joe, the Chicago Cubs third baseman, makes a mess out of his charmed life.
Category: Fiction

The Holy Grail Of Public Leadership

Author : Adam Luecking
ISBN : 0615792898
Genre : Government accountability
File Size : 72.98 MB
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The Holy Grail of Public Leadership challenges traditional notions of "success" in community-oriented, social sector work. Too often, society sets low expectations for community groups, government agencies, non-profits, and other collective action entities. As a result, many of these organizations are plagued by poorly-defined goals, unreasonable assumptions, and few internal methods for achieving Measurable Impact. The Holy Grail of Public Leadership provides leaders with practical tools to reverse this trend. The book urges readers in traditional and non-traditional leadership positions to make policy decisions grounded in data. If leaders at the community level use the right indicators that allow them to measure their progress incrementally, they will quickly learn what's working well and what isn't. That way they can change course without wasting time and money. Each lesson on data-driven decision making is complemented by a running allegory of a quest for Holy Grail that marks the reader's progress and understanding. Inspiring anecdotes and easy-to-understand examples bring the lessons to life for readers across the public and private sectors. The Holy Grail of Public Leadership is two books for the price of one. It is a leadership guide and performance management textbook. The book transitions seamlessly between these two spheres. Many leadership books focus on soft skills and ignore the importance of management and organization. And many management books are too dense to digest and complicated by academic considerations which don't apply in the real world. But through colorful examples, real-life anecdotes, and a conversational tone, The Holy Grail of Public Leadership aims to inspire readers to unlock their potential as leaders--without any background in performance management techniques. It builds upon the foundation laid out in the seminal book on Results-Based Accountability(tm) ("RBA"), Trying Hard is Not Enough by Mark Friedman. But rather than focus on the how, The Holy Grail of Public Leadership also addresses why achieving Measurable Impact is so important. The Holy Grail of Public Leadership humanizes the framework and demonstrates how to adapt the tools to the reader's community and workplace. FROM THE BACK COVER: "The aim of all public programs should be to have a Measurable Impact in our community." Congressman Chris Van Hollen, Ranking Member, House Budget Committee "A great resource for any local government that is thinking about a results-based approach to government operations." Rushern L. Baker III, County Executive, Prince George's County (MD) "A valuable read for government employees looking for a way to know that they are making a positive difference in partnership with the people they serve." Tres Hunter Schnell, MSW, Director of Performance Improvement and Public Health Accreditation Coordinator, New Mexico Department of Health "The concepts in this text, namely Results-Based Accountability(tm), have been proven an effective approach for public managers to marshal resources from across complex systems to drive better outcomes for kids and families." Chris Kingsley, Principal Associate for Data Initiatives, National League of Cities "The concepts in this book are the cornerstone of our Community Impact model. A must read for grant makers and non-profits looking to make a difference." Elisabeth Buck, Senior VP of Community Impact, United Way of Central Iowa
Category: Government accountability

Handbook Integrated Care

Author : Volker Amelung
ISBN : 9783319561035
Genre : Medical
File Size : 56.52 MB
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This handbook gives profound insight into the main ideas and concepts of integrated care. It offers a managed care perspective with a focus on patient orientation, efficiency, and quality by applying widely recognized management approaches to the field of health care. The handbook also provides international best practices and shows how integrated care does work throughout various health systems. The delivery of health and social care is characterised by fragmentation and complexity in most health systems throughout the world. Therefore, much of the recent international discussion in the field of health policy and health management has focused on the topic of integrated care. “Integrated” acknowledges the complexity of patients ́ needs and aims to meet it by taking into account both health and social care aspects. Changing and improving processes in a coordinated way is at the heart of this approach.
Category: Medical

Working The Planning Table

Author : Ronald M. Cervero
ISBN : 0787962066
Genre : Education
File Size : 62.36 MB
Format : PDF
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In Working the Planning Table, Ronald M. Cervero and Arthur L. Wilson offer a theory that accounts for planners' lived experience and provides a guide for developing effective educational programs for adults. The book presents three planning case studies that illustrate how power, interests, ethical commitment, and negotiation are central to planners' everyday work. These stories offer guidance on how to respond to the realities of practice and clearly point out that the technical work of planning is always political. Working the Planning Table reveals how people work to negotiate educational and political outcomes for multiple stakeholders. Working the Planning Table is an essential resource for all educational planners. In addressing the perennial topics of planning, Cervero and Wilson show how assessing needs, developing objectives, designing instruction, and administering and evaluating programs always require planners' ethical commitment and astute political negotiation of interests in social and organizational contexts. Praise for Working the Planning Table "These case studies are gritty and complex-- excellent for class discussion that gets beneath the usual gloss of program development." -- Tara Fenwick, associate professor, Department of Educational Policy Studies, University of Alberta "A thorough and thoughtful political analysis of useful cases from Cervero and Wilson's own planning experience." -- Thomas J. Sork, professor of adult education, University of British Columbia "The authors' unrelenting adherence to the real stories of planners as they negotiate interests and power cannot help but strike a responsive chord among practitionersfor whom the political and ethical dimensions of planning can not longer be ignored." -- Tom Heaney, associate professor, Adult Continuing, and Literacy Education, National-Louis University "Working the Planning Table illustrates well the realities of planning programs for adults within a political and social context. What is different and unique about the message is how we planners can bridge the gap between our skills and technical expertise as planners, and our abilities to address the power dynamics and the ethical dilemmas that arise, while at the same time continue to sustain a democratic process of planning." -- Rosemary S. Caffarella, professor and chair, Department of Education, Cornell University
Category: Education

Results Based Facilitation

Author : Jolie Pillsbury
ISBN : 0989017753
Genre :
File Size : 24.34 MB
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Results Based Facilitation (RBF) is an approach to designing, participating in, and facilitating meetings to get results. The RBF approach helps groups move from talk to action by focusing on meeting results and by developing an accountability framework for action commitments. The RBF process is designed to produce actions that lead to results within programs, organizations, and communities. Results Based Facilitation: An Introduction provides an overview of RBF theory and practice methods and a brief description of the four foundation competencies. The 2nd Edition has been updated and reformatted for easier reading.
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