THE NEW PUBLIC SERVICE SERVING NOT STEERING

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The New Public Service

Author : Janet V Denhardt
ISBN : 9781315289472
Genre : Political Science
File Size : 72.72 MB
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This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.
Category: Political Science

Reinventing Government

Author : Robert Silverberg
ISBN : 0452269423
Genre : Administrative agencies
File Size : 43.53 MB
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Category: Administrative agencies

Rethinking Democratic Accountability

Author : Robert D. Behn
ISBN : 0815708629
Genre : Political Science
File Size : 44.29 MB
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Behn examines the weaknesses in our current systems of accountability for finances, fairness, and performance, and suggests a new model of accountablity for public management.
Category: Political Science

Managing Human Behavior In Public And Nonprofit Organizations

Author : Robert B. Denhardt
ISBN : 9781506318233
Genre : Political Science
File Size : 67.53 MB
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A must-read for students in public administration and nonprofit management programs! Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition, is designed to help students understand, manage, and influence the behavior of others in the workplace. Esteemed authors Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta take an action-oriented approach by using real-world circumstances within public and nonprofit organizations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give students a foundational understanding of the basic issues that affect human behavior. In addition to new cases and examples from the public and nonprofit sectors, the Fourth Edition features new material on leadership and organizational change, cultural diversity and generational diversity, and positive organizational behavior.
Category: Political Science

Organizational Assessment And Improvement In The Public Sector

Author : Kathleen M. Immordino
ISBN : 1420084216
Genre : Political Science
File Size : 79.2 MB
Format : PDF, Kindle
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Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.
Category: Political Science

In Defense Of Politics In Public Administration

Author : Michael W. Spicer
ISBN : 9780817316853
Genre : Political Science
File Size : 46.17 MB
Format : PDF
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Scholars of public administration have historically too often been disdainful towards politics in the field, viewing political activities and interests as opportunities for corruption, mismanagement, and skewed priorities. Supporters of this anti-political stance have become even more strident in recent years, many of them advancing scientific models for the study and practice of public administration and governance. Michael Spicer argues that politics deserves to be defended as a vital facet of public administration on the grounds that it can promote moral conduct in government and in public administration, principally by bringing to the foreground the role of values in administrative practice. Politics can facilitate the resolution of conflicts that naturally arise from competing values, or conceptions of the good, while minimizing the use of force or violence. Drawing on the writings of Isaiah Berlin, Bernard Crick, and Stuart Hampshire, In Defense of Politics in Public Administration argues that value conflict is an integral part of our moral experience, both in making our own moral choices and in dealing with those whose values conflict with our own. This book is a spirited declaration of principles and a timely contribution to a dialogue that is redefining public administration, both in theory and in practice.
Category: Political Science

Government Is Us 2 0

Author : Cheryl Simrell King
ISBN : 9780765630520
Genre : Medical
File Size : 66.84 MB
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When this seminal work was originally published, the focus was on whether or not citizens should be involved in administrative governance. Today that question has been replaced by concerns about how and how much they should be involved. Currently relationships between citizens and their governments remain as, or more, complicated as they were then. Government Is Us 2.0 picks up where the previous edition left off. It addresses the bigger questions that are being asked and discussed about the relationships among and between citizens and their governments, how individuals and agencies govern, and the institutional elements that keep us from engendering long-term, socially just participatory change. The central argument of Government Is Us 2.0 is that much can be done to bridge the gulf between citizens and their governments. The chapter authors offer practical suggestions on how public administrators can productively involve citizens in government work, with steps that will increase citizens' trust in government through opportunities for direct connection and collaboration.
Category: Medical

Research Methods In Public Administration And Public Management

Author : Sandra van Thiel
ISBN : 9781136155345
Genre : Business & Economics
File Size : 65.34 MB
Format : PDF, Docs
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Research in public administration and public management has distinctive features that influence the choices and application of research methods. Periods of change and upheaval in the public sector provide ample opportunities and cases for research, but the standard methodologies for researching in the social sciences can be difficult to follow in the complex world of the public sector. In a dynamic political environment, the focus lies on solving social problems whilst also using methodological principles needed for doing scientifically sound research. Research Methods in Public Administration and Public Management represents a comprehensive guide to doing and using research in public management and administration. It is impressively succinct but covering a wide variety of research strategies including among others: action research, hypotheses, sampling, case selection, questionnaires, interviewing, desk research, prescription and research ethics. This textbook does not bog the nascent researcher down in the theory but does provide numerous international examples and practical exercises to illuminate the research journey. Sandra Van Thiel guides us through the theory, operationalization and research design process before explaining the tools required to carry-out impactful research. This concise textbook will be core reading for those studying research methods and/or carrying out research on public management and administration.
Category: Business & Economics

Dictionary Of The Political Thought Of The People S Republic Of China

Author : Henry He
ISBN : 9781315500430
Genre : History
File Size : 58.48 MB
Format : PDF
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Far more than a simple glossary, this unique resource provides a detailed lexicography of political and social life in China today, and deepens our understanding of the last twenty years of enormous change in the People's Republic. Each of the 1,600 entries (1) is rendered in Chinese characters; (2) is alphabetized according to pinyin, the Chinese phonetic alphabet; (3) is translated into English; and (4) is explained in terms of the situation in which it first appeared and how its meaning shifted over time. In addition to the main body of definitions and annotations, there are three appendices, abbreviations, a name index, and a bibliography.
Category: History