THE MANAGED HEART COMMERCIALIZATION OF HUMAN FEELING

Download The Managed Heart Commercialization Of Human Feeling ebook PDF or Read Online books in PDF, EPUB, and Mobi Format. Click Download or Read Online button to THE MANAGED HEART COMMERCIALIZATION OF HUMAN FEELING book pdf for free now.

The Managed Heart

Author : Arlie Russell Hochschild
ISBN : 9780520951853
Genre : Social Science
File Size : 50.73 MB
Format : PDF, ePub, Docs
Download : 234
Read : 1038

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Category: Social Science

So How S The Family

Author : Arlie Russell Hochschild
ISBN : 9780520956780
Genre : Social Science
File Size : 26.39 MB
Format : PDF, ePub, Mobi
Download : 792
Read : 354

In this new collection of thirteen essays, Arlie Russell Hochschild—author of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced Self—focuses squarely on the impact of social forces on the emotional side of intimate life. From the "work" it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural "blur" between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking "How’s the family?" hears the proud answer, "Couldn’t be better."
Category: Social Science

Key Sociological Thinkers

Author : Rob Stones
ISBN : 9781349931668
Genre : Social Science
File Size : 62.68 MB
Format : PDF, Kindle
Download : 495
Read : 815

This is a stimulating guide to the lives, works and legacies of 24 of the most influential thinkers in sociology. The book gives a clear and contextualized introduction to classical and contemporary theory, illuminating complex ideas with examples from the everyday world. It continues to be an essential text for all students of sociological theory.
Category: Social Science

The Outsourced Self

Author : Arlie Russell Hochschild
ISBN : 9781429963091
Genre : Social Science
File Size : 31.44 MB
Format : PDF, Docs
Download : 554
Read : 695

From the famed author of the bestselling The Second Shift and The Time Bind, a pathbreaking look at the transformation of private life in our for-profit world The family has long been a haven in a heartless world, the one place immune to market forces and economic calculations, where the personal, the private, and the emotional hold sway. Yet as Arlie Russell Hochschild shows in The Outsourced Self, that is no longer the case: everything that was once part of private life—love, friendship, child rearing—is being transformed into packaged expertise to be sold back to confused, harried Americans. Drawing on hundreds of interviews and original research, Hochschild follows the incursions of the market into every stage of intimate life. From dating services that train you to be the CEO of your love life to wedding planners who create a couple's "personal narrative"; from nameologists (who help you name your child) to wantologists (who help you name your goals); from commercial surrogate farms in India to hired mourners who will scatter your loved one's ashes in the ocean of your choice—Hochschild reveals a world in which the most intuitive and emotional of human acts have become work for hire. Sharp and clear-eyed, Hochschild is full of sympathy for overstressed, outsourcing Americans, even as she warns of the market's threat to the personal realm they are striving so hard to preserve.
Category: Social Science

At The Heart Of Work And Family

Author : Anita Ilta Garey
ISBN : 9780813549552
Genre : Business & Economics
File Size : 81.72 MB
Format : PDF, ePub, Docs
Download : 914
Read : 862

At the Heart of Work and Family presents original research on work and family by scholars who engage and build on the conceptual framework developed by well-known sociologist Arlie Russell Hochschild. These concepts, such as "the second shift," "the economy of gratitude," "emotion work," "feeling rules," "gender strategies," and "the time bind," are basic to sociology and have shaped both popular discussions and academic study. The common thread in these essays covering the gender division of housework, childcare networks, families in the global economy, and children of consumers is the incorporation of emotion, feelings, and meaning into the study of working families. These examinations, like Hochschild's own work, connect micro-level interaction to larger social and economic forces and illustrate the continued relevance of linking economic relations to emotional ones for understanding contemporary work-family life.
Category: Business & Economics

The Commercialization Of Intimate Life

Author : Arlie Russell Hochschild
ISBN : 0520214889
Genre : Social Science
File Size : 40.59 MB
Format : PDF, ePub
Download : 788
Read : 720

Looking at a series of intimate moments that affect people, the author of three "New York Times" Notable Books offers fresh essays on how everyday lives are shaped by modern capitalism. 2 charts.
Category: Social Science

Emotions In The Workplace

Author : Neal M. Ashkanasy
ISBN : 1567203647
Genre : Business & Economics
File Size : 72.91 MB
Format : PDF, ePub, Docs
Download : 383
Read : 800

Explores the causes, effects, experience, and management of emotions in organizational life, with practical advice for executives and those who want to influence how management is done.
Category: Business & Economics

The Unexpected Community

Author : Arlie Russell Hochschild
ISBN : 0520036247
Genre : Social Science
File Size : 55.87 MB
Format : PDF, ePub, Mobi
Download : 229
Read : 1051

Category: Social Science

The Second Shift

Author : Arlie Hochschild
ISBN : 9781101575512
Genre : Social Science
File Size : 89.86 MB
Format : PDF
Download : 692
Read : 251

Fifteen years after its first publication, The Second Shift remains just as important and relevant today as it did then. As the majority of women entered the workforce, sociologist and Berkeley professor Arlie Hochschild was one of the first to talk about what really happens in dual-career households. Many people were amazed to find that women still did the majority of childcare and housework even though they also worked outside the home. Now, in this updated edition with a new introduction from the author, we discover how much things have, or have not, changed for women today.
Category: Social Science

The Problem Of Emotions In Societies

Author : Jonathan Turner
ISBN : 9781136165009
Genre : Social Science
File Size : 31.71 MB
Format : PDF, Kindle
Download : 456
Read : 260

Like any other valued resource, emotions are distributed unequally. Moreover, emotions are a generalized resource because they give people the confidence, or lack of confidence, to secure additional types of resources. Thus, this distribution of emotions roughly corresponds to the shares of others kinds of resources that members of various social classes possess. The level of positive and negative emotional energy evident among members of different social classes has large consequences for the viability of human societies. When a large majority of members in diverse social classes have reservoirs of positive emotional energy, these emotions work to legitimate macrostructures and to build people’s commitments to societies. When, however, significant numbers of persons in lower social classes, and at times in middle to upper social classes as well, reveal reservoirs of negative emotional energy, they are likely to de-legitimate key institutional systems and, under specifiable conditions, mobilize collective—often with violent outcomes. Thus, emotions are at the core of both integrative and disintegrative forces in societies, and when large reservoirs of negative emotional energy exist, they pose a problem for societies. The goal of this new, unique Series is to offer readable, teachable "thinking frames" on today’s social problems and social issues by leading scholars, all in short 60 page or shorter formats, and available for view on http://routledge.customgateway.com/routledge-social-issues.html For instructors teaching a wide range of courses in the social sciences, the Routledge Social Issues Collection now offers the best of both worlds: originally written short texts that provide "overviews" to important social issues as well as teachable excerpts from larger works previously published by Routledge and other presses.
Category: Social Science